Contact
We appreciate the interest in our platform for digitalizing heat pump sales. Whether there are specific questions about features, a desire to start a non-binding pilot, or simply a wish to learn more about pricing and possibilities – the team is happy to assist with expert guidance.
How to Reach Us
An email or the inquiry form is the fastest way to connect. We typically respond within one business day. For specialized installers, we also offer personal product demonstrations where we showcase the platform live, discuss individual requirements, and plan integration into existing web presences.
loumi GmbH
info@loumi.de
Germany
What Happens After an Inquiry?
After receiving a message, the team reviews the request, responds promptly, and discusses next steps. Businesses interested in a pilot receive a dedicated point of contact who guides through the entire onboarding process – from setup through corporate design customization to the go-live on the company website. Even after going live, we remain available as a partner and provide support for optimizations, technical questions, or feature requests. The goal is a long-term partnership where sales performance improves sustainably over time.
Availability
Our support team is available on business days between 9:00 AM and 5:00 PM CET. Inquiries received outside these hours are handled on the next business day. Existing customers benefit from extended technical support with shorter response times. Pilot projects typically launch within a few business days after contract signing.
Send a Message
Find subsidy options for heat pumps at the Federal Office for Economic Affairs and Export Control (BAFA)